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Appointment Policy
We work very hard to accommodate a large number of patients with appointments. Please arrive 15 minutes prior to your scheduled appointment to allow adequate time for you to complete any required forms and give us updated insurance or contact information. If you are more than 15 minutes late for your appointment, you will be asked to reschedule. Patients who routinely miss appointments may be discharged from the practice.

Appointments are confirmed one business day in advance of the appointment date. When you schedule an appointment, please provide the receptionist with telephone numbers where you can be directly reached. Messages left to confirm your appointment would include the provider, date and time of appointment and if a referral is needed.

As a courtesy to your physician who has specific scheduled time in the patient office, we would appreciate 24-hour notice if you need to cancel your appointment.

Cancellation and No-Show/Secondary Insurance Policy

To our patients:

We appreciate you choosing Women’s Center of Beaumont for your care. As part of our commitment to you, we strive to fulfill your appointment needs.

In order to continue to meet your needs, we find that it has become necessary to implement a charge when patients fail to keep their scheduled appointment.

Effective March 1, 2010 we will begin charging $35.00 for each “No Show” visit.

After 3 “No Show” appointments you will be discharged from the practice.

In order for you to avoid this, we ask that you give us 24 hours notice if you find you cannot keep an appointment. Please be aware it could take 2 to 3 months to be rescheduled.

We thank you in advance for taking the time to cancel or reschedule those appointments you know you will not be able to keep. And, we will make every effort to accommodate your scheduling requests.

SECONDARY INSURANCE:

WE DO NOT FILE SECONDARY INSURANCES. PLEASE KNOW YOU WILL BE RESPONSIBLE FOR ANY PAYMENTS THAT YOUR PRIMARY INSURANCE DOES NOT COVER. EVEN IF YOU GET COVERAGE LATER ON.

Financial Policy
In order for us to provide you with the best possible service, please read our financial policy here. If at any time you have questions or would like our assistance, please contact our Billing Department at (409)212-1000.

After-hours Emergencies
Emergency calls after hours must be made to the main phone number at your regular office location. After-hours calls will be forwarded to our answering service, who will page the physician on-call. A physician is on-call 24 hours a day, 7 days a week.

Prescription Refills
Requests for prescription refills will be processed Monday through Friday during normal business hours only. If you have been seen in our office in the past year and/or need a refill to get you through until your next appointment, please call your pharmacy and ask them to fax a refill authorization to our office.You do not need to call our office. Please allow a minimum of 72 hours to process your request.

Scheduling Annual Exams
Routine annual exams (Pap smear) are usually scheduled 90 days in advance. We must limit the number of annual exams each day so that we have sufficient appointment times for patients with urgent medical conditions. Thank you for your patience when scheduling an annual exam.

Test Results
It is the patient’s responsibility to provide our office with current contact information. Tests that are ordered by our providers are tracked in-office. You will be notified by phone or mail of abnormal results. It is our policy to not leave test results on a patient’s voice mail. You may contact our office at any time to verify normal or abnormal test results.

Completion of Forms
We understand that on occasion patients may need a form completed by their provider (e.g. disability, FMLA, WIC, return to work form, etc.). We try to complete many of these requests immediately. However, sometimes this is impossible. For this reason we require patients to fill in as much information as possible before giving us the forms. Please allow a minimum of 72 hours for forms to be completed. 
Note: There may be a fee for processing some forms or for re-processing lost or incorrect forms.

Copying of Medical Records
We will provide you with a copy of your records after we receive a valid signed request. We will inform you of these charges. Please allow a minimum of 72 hours to process your copy request.

Patient Confidentiality
Patient confidentiality laws limit to whom we can release information. Please know that these laws are to protect you and your confidential health information. Thank you for your understanding and we apologize for any inconvenience.

Our office is open 5 days a week. We answer our phones beginning at 9 a.m. Monday though Friday. We forward our phones to Thompson’s Answering Service from noon until 1 p.m. for lunch and again at 5 p.m. Monday through Thursday. Phones are forwarded at noon on Friday.

WCOB Office Hours:
Monday–Thursday
9 a.m. to 5 p.m.

Friday
9 a.m. to noon

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